A system of values and beliefs in an organization that reinforces the idea that providing the customer with quality service is the principal concern of the business, is called:

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A service culture is a system of values and beliefs that prioritize providing quality service to customers. Organizational culture refers to the overall values and beliefs of an organization, which may or may not prioritize customer service. Organization sub-culture refers to the values and beliefs within a specific department or group within an organization. A moment of truth refers to a specific interaction between a customer and a business, where the customer forms an impression of the quality of service provided.

A System of Values and Beliefs in an Organization That