Training employees to do two or more jobs within the organization, is called:
A) Multiple training
B) Super training
C) Functional training
D) Cross-training
Correct Answer:
Verified
Q3: A moment of truth occurs when employees
Q4: When a firm _ employees, it moves
Q5: The first stage in the internal marketing
Q6: The necessary involvement of the service provider's
Q7: A pattern of shared values and beliefs
Q9: _ is when a firm moves the
Q10: "Emotional labor" has been defined as:
A) The
Q11: An internal marketing program requires a strong
Q12: In a service-oriented organizational culture _ are
Q13: In firms that have _ cultures, there
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