Which service quality determinant is affecting the decision of the student who decides to sign up for a particular instructor's class based on the belief that the instructor is an excellent teacher who ensures that students understand concepts?

Question

Quizplus · Accepted Answer

Assurance refers to the knowledge and competence of service providers and the ability to convey trust and confidence. This determinant encompasses the provider's name and reputation; possession of necessary skills; and trustworthiness, believability, and honesty.

Which Service Quality Determinant Is Affecting the Decision of the Student