Which of the following statements describes a good rule to follow if you wish to offer quality service on the Internet?
A) Searching, browsing, checking out, returning items, and getting assistance from a live person must be easy.
B) Remember customers buy your service; they do not buy solutions to their problems.
C) Make it difficult to return unwanted items so as to reduce overhead costs.
D) A lot of hyperlinks must be provided on almost all content across the site, enabling consumers to browse through advertisements.
Correct Answer:
Verified
Q78: This is a reason for the lack
Q79: Which service quality determinant is affecting the
Q80: A critical component that programs developed by
Q81: Until the advent of satellite television, cable
Q82: Banks offering an account that combines checking,
Q84: A great advantage for many service industries
Q85: In the past two decades the banking,
Q86: Companies are able to practice targeted marketing
Q87: Service marketers have often been accused of
Q88: The past decade has seen the growth
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents