Which of the following tools is used to analyzing customer buying patterns?
A)CLTV
B)Analytical CRM
C)Operational CRM
D)Demand planning
E)SFA

Question

Quizplus · Accepted Answer

Analytical CRM is the tool used to analyze customer buying patterns. It provides insights into customer behavior, preferences, and trends to help businesses make data-driven decisions. The other options are not focused solely on analyzing customer buying patterns. CLTV (Customer Lifetime Value) is used to calculate the value a customer will bring to a business over their lifetime. Operational CRM focuses on automating customer-facing processes like sales, marketing, and customer service. Demand planning is used to forecast future demand for a product or service. SFA (Sales Force Automation) is software that helps manage and streamline sales processes.

Which of the Following Tools Is Used to Analyzing Customer