Which of the following is an important capability for sales processes that is found in most SFA modules in major CRM software products?
A)Returns management
B)Lead management
C)Channel promotions management
D)Events management
E)Customer satisfaction management

Question

Quizplus · Accepted Answer

Lead management is a crucial capability for sales processes as it allows sales teams to capture, track and manage leads effectively. This feature is commonly found in most SFA modules in major CRM software products. Returns management, channel promotions management, events management, and customer satisfaction management are important capabilities for sales processes, but they are not typically found in most SFA modules.

Which of the Following Is an Important Capability for Sales