Major CRM products typically have all of the following service capabilities except:
A)customer satisfaction management.
B)returns management.
C)call center & help desk.
D)service analytics.
E)order management.

Question

Quizplus · Accepted Answer

Major CRM products typically include capabilities for customer satisfaction management, returns management, call center & help desk, and service analytics. However, order management is generally considered a function of enterprise resource planning (ERP) systems rather than CRM systems. CRM focuses on customer interactions and support, while ERP systems manage core business processes including order processing.

Major CRM Products Typically Have All of the Following Service