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Today,marketing No Longer Has Sole Ownership of Customer Interactions; Rather

Question 20

Multiple Choice

Today,marketing no longer has sole ownership of customer interactions; rather marketing needs to ________.


A) collect productivity data in order to bolster arguments for continued customer engagement
B) examine customer interactions to minimize the influence of manufacturing
C) review and consolidate customer-facing responsibilities
D) integrate all customer-facing processes
E) distribute multiple voices to customers

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