Sterile Feral,Inc.is a nonprofit organization that catches wild or stray cats,and then neuters,vaccinates,and releases them back into the wild.Veterinarians are particularly impressed with how effectively and safety the organization performs its service each and every time.With which service quality dimension are veterinarians most impressed?
A)assurance
B)tangibility
C)reliability
D)credibility
E)empathy

Question

Quizplus · Accepted Answer

Reliability refers to the ability to perform a service dependably and accurately every time. In this case, veterinarians are impressed with how consistently and effectively Sterile Feral, Inc. is able to catch, neuter, vaccinate, and release cats.