These are the costs associated with system defects before a system is fully deployed (for example, scrap, rework).
A) External failure costs
B) Internal failure costs
C) Cost of nonconformance
D) Cost of quality

Question

Quizplus · Accepted Answer

Internal failure costs are costs associated with defects that are identified before the system is fully deployed, including scrap and rework. External failure costs refer to costs associated with defects that are identified after the system is already in use by customers. Cost of nonconformance and cost of quality are broader terms that can refer to all types of costs associated with producing a product or service that does not meet the desired quality standards.

These Are the Costs Associated with System Defects Before a System