These are the costs associated with system defects after the system is fully deployed (for example, scrap, rework, returns, market share, lawsuits).
A) External failure costs
B) Internal failure costs
C) Cost of nonconformance
D) Cost of quality

Question

Quizplus · Accepted Answer

External failure costs refer to the costs that arise due to defects in products or services after they have been deployed. These costs include scrap, rework, returns, loss of market share, and lawsuits. Therefore, option A is the best choice. Option B relates to defects that are identified before the product is shipped to the customer, and option C and D are broad categories that do not specifically relate to costs after deployment.

These Are the Costs Associated with System Defects After the System