Question 1

A feasibility study includes tests for ____ feasibility, which means that a proposed system will be used effectively after it has been developed.
A) operational
B) technical
C) schedule
D) economic

Accepted Answer

Operational feasibility tests evaluate whether the proposed system can be used effectively by the intended users after it has been developed. Technical feasibility tests assess whether the proposed system can be created with the available technology. Schedule feasibility tests determine if the system can be developed within the given time frame. Economic feasibility evaluates whether the system is financially viable to develop and maintain.

Question 2

-Of the measures of feasibility in the accompanying figure, ____ considers questions such as "Does management support the project?" and "Will the new system require training for users?"
A) schedule feasibility
B) technical feasibility
C) economic feasibility
D) operational feasibility

Accepted Answer

D

Question 3

A systems request form should not ____.
A) have complex instructions
B) be easy to understand
C) include enough space for all required information
D) indicate what supporting documents are needed

Accepted Answer

A systems request form should be easy to understand, and not have complex instructions that could confuse the user. The form should include enough space for all required information and indicate what supporting documents are needed.

Question 4

A feasibility study includes tests for ____ feasibility, which means that the projected benefits of the proposed system outweigh the estimated costs.
A) economic
B) schedule
C) operational
D) technical

Accepted Answer

A feasibility study typically includes tests for economic feasibility to ensure that the benefits of the proposed system outweigh the estimated costs. This includes examining factors such as return on investment, payback period, and net present value. While tests for schedule, operational, and technical feasibility are important, they are not directly related to the projected benefits and costs of the system.

Question 5

If a problem arises that involves a mission-critical system, an IT ____ team would attempt to restore normal operations.
A) emergency
B) management
C) risk
D) maintenance

Accepted Answer

The answer of If a problem arises that involves a...

Question 6

____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.
A) Mission
B) Relationship
C) Feasibility
D) Performance

Accepted Answer

Performance limitations occur when outdated hardware can no longer keep up with the demands of new software or applications. This can result in slower processing speeds, longer load times, and overall reduced performance.

Question 7

Examples of tangible benefits include all of the following except a(n) ____.
A) user-friendly system that improves employee job satisfaction
B) new scheduling system that reduces overtime
C) online package tracking system that decreases the need for clerical staff
D) sophisticated inventory control system that cuts excess inventory

Accepted Answer

Option A describes an intangible benefit, as it relates to employee satisfaction, rather than a measurable cost savings or efficiency improvement.

Question 8

When evaluating systems requests, all of the following are disadvantages of a systems review committee EXCEPT ____.
A) action on requests must wait until the committee meets
B) one person's bias is more likely to affect the decisions
C) members might favor projects requested by their own departments
D) internal political differences could delay important decisions

Accepted Answer

A systems review committee is designed to reduce bias and promote fair evaluation of systems requests. It is unlikely that one person's bias would have a significant impact on committee decisions. Therefore, the disadvantage listed in option B is not valid. The other options are all potential disadvantages of a systems review committee.

Question 9

When setting priorities for systems requests, the highest priority goes to projects that provide the ____.
A) least benefit, at the highest cost, in the longest period of time
B) least benefit, at the lowest cost, in the longest period of time
C) greatest benefit, at the highest cost, in the shortest period of time
D) greatest benefit, at the lowest cost, in the shortest period of time

Accepted Answer

The answer of When setting priorities for systems requests, the...

Question 10

____ planning is the process of identifying long-term organizational goals, strategies, and resources.
A) Opportunity
B) Preliminary
C) Strategic
D) Vertical

Accepted Answer

Strategic planning is the process of identifying and defining an organization's long-term goals, strategies, and resources to achieve those goals. It involves analyzing both external and internal factors that may affect the organization's future, such as competition, market trends, and available resources. Strategic planning usually covers a period of several years, and the resulting plan is used as a roadmap for decision-making and resource allocation.

Question 11

During strategic planning, top managers ask a series of questions that is called a ____ analysis because it examines a company's strengths, weaknesses, opportunities, and threats.
A) CRM
B) TCO
C) JIT
D) SWOT

Accepted Answer

SWOT analysis examines a company's internal strengths and weaknesses as well as external opportunities and threats. This helps top management develop strategies to leverage strengths, improve weaknesses, capitalize on opportunities, and mitigate threats.

Question 12

A feasibility study includes tests for ____ feasibility, which refers to the practical resources needed to develop, purchase, install, or operate the system.
A) operational
B) technical
C) schedule
D) economic

Accepted Answer

The answer of A feasibility study includes tests for ____...

Question 13

The estimated costs of a proposed system usually are considered the ____, which includes ongoing support and maintenance costs, as well as acquisition costs.
A) CRM
B) TCO
C) JIT
D) RFID

Accepted Answer

TCO stands for Total Cost of Ownership, which includes all costs associated with acquiring, implementing, and maintaining a system over its entire lifespan. This includes ongoing support and maintenance costs, as well as acquisition costs. The other choices, CRM, JIT, and RFID, are specific tools or concepts that may be part of a proposed system, but do not encompass the full range of costs associated with it.

Question 14

____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking.
A) Mission statement
B) Customer relationship management (CRM)
C) Feasibility study
D) Total cost of ownership (TCO)

Accepted Answer

Customer relationship management (CRM) components are specifically designed to manage sales inquiries, web-based order processing, and online inventory tracking in an automated fashion. Mission statement is a statement of company's purpose, Feasibility study is conducted to assess if a project is viable, and Total Cost of Ownership (TCO) refers to the total expenses associated with owning and operating a system or technology over its lifetime.

Question 15

Many companies implement ____ systems that integrate all customer-related events and transactions.
A) CRM
B) TCO
C) JIT
D) RFID

Accepted Answer

The question mentions "systems that integrate all customer-related events and transactions" which is the primary function of a Customer Relationship Management (CRM) system. TCO relates to the total cost of ownership of a product, JIT (Just-in-Time) is a production strategy, and RFID (Radio Frequency Identification) is a technology used for tracking and identifying items.

Question 16

Examples of intangible benefits include all of the following except a(n) ____.
A) user-friendly system that improves employee job satisfaction
B) sales tracking system that supplies better information for marketing decisions
C) new Web site that enhances the company's image
D) online package tracking system that decreases the need for clerical staff

Accepted Answer

Intangible benefits are benefits that cannot be quantified or easily measured, such as improved job satisfaction or enhanced company image. Option D, online package tracking system that decreases the need for clerical staff, is a tangible benefit as it directly saves the company money by reducing staff needs.

Question 17

Hardware-based security controls include ____.
A) passwords
B) various levels of user access
C) coding data
D) none of the above

Accepted Answer

Hardware-based security controls are physical devices or hardware components that help protect the system from various types of attacks. They do not include passwords, levels of user access, or coding data, which are examples of software-based security controls.

Question 18

Electronic data interchange (EDI) enables ____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.
A) CRM
B) TCO
C) JIT
D) RFID

Accepted Answer

EDI enables Just-In-Time (JIT) inventory systems, where companies rely on real-time data exchange to minimize inventory and ensure that materials and products are delivered just in time for production or sale.

Question 19

Systems development typically starts with a ____.
A) feasibility study, followed by a systems request, which includes a preliminary investigation
B) systems request, followed by a preliminary investigation, which includes a feasibility study
C) preliminary investigation, followed by a feasibility study, which includes a systems request
D) feasibility study, followed by a preliminary investigation, which includes a systems request

Accepted Answer

Systems development typically starts with a systems request, which is a formal document that outlines a proposed system and the objectives that the system is intended to achieve. This is followed by a preliminary investigation, which involves gathering information about the current system and identifying any problems or opportunities for improvement. Finally, a feasibility study is conducted to determine whether it is reasonable and financially feasible to proceed with the development of the new system.

Question 20

Strategic planning looks beyond day-to-day activities and focuses on a horizon that is ____ years in the future.
A) 3
B) 5
C) 10
D) any of the above

Accepted Answer

Strategic planning can vary in its time horizon depending on the organization's goals and industry, typically ranging from 3 to 10 years or more.

Quiz 2: Analyzing the Business Case

A feasibility study includes tests for ____ feasibility, which means that a proposed system will be used effectively after it has been developed.

-Of the measures of feasibility in the accompanying figure, ____ considers questions such as "Does management support the project?" and "Will the new system require training for users?"

A systems request form should not ____.

A feasibility study includes tests for ____ feasibility, which means that the projected benefits of the proposed system outweigh the estimated costs.

If a problem arises that involves a mission-critical system, an IT ____ team would attempt to restore normal operations.

____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.

Examples of tangible benefits include all of the following except a(n) ____.

When evaluating systems requests, all of the following are disadvantages of a systems review committee EXCEPT ____.

When setting priorities for systems requests, the highest priority goes to projects that provide the ____.

____ planning is the process of identifying long-term organizational goals, strategies, and resources.

During strategic planning, top managers ask a series of questions that is called a ____ analysis because it examines a company's strengths, weaknesses, opportunities, and threats.

A feasibility study includes tests for ____ feasibility, which refers to the practical resources needed to develop, purchase, install, or operate the system.

The estimated costs of a proposed system usually are considered the ____, which includes ongoing support and maintenance costs, as well as acquisition costs.

____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking.

Many companies implement ____ systems that integrate all customer-related events and transactions.

Examples of intangible benefits include all of the following except a(n) ____.

Hardware-based security controls include ____.

Electronic data interchange (EDI) enables ____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.

Systems development typically starts with a ____.

Strategic planning looks beyond day-to-day activities and focuses on a horizon that is ____ years in the future.