Which link in the service profit chain emphasizes superior employee selection and training?
A) healthy service profits and growth
B) satisfied and loyal customers
C) greater service value
D) satisfied and productive service employees
E) internal service quality

Question

Quizplus · Accepted Answer

Internal service quality emphasizes the importance of hiring and training employees who possess the necessary skills, knowledge, and attitude to provide high-quality service. Therefore, E is the correct choice as it highlights that superior employee selection and training are critical components of the service profit chain.

Which Link in the Service Profit Chain Emphasizes Superior Employee