Company call center executives provide procedural information to the clients who call up to know the specifications and operation of the product. These call center employees can be called ________.
A) technical support people
B) sales assistants
C) telemarketers
D) deliverer
E) consultants

Question

Quizplus · Accepted Answer

Technical support people are knowledgeable about the product and can provide procedural information to clients calling for queries. Sales assistants mainly focus on the sales of the product, telemarketers are responsible for selling products or services through phone calls, deliverers are responsible for delivering the product, and consultants provide broader advice and guidance beyond procedural information.

Company Call Center Executives Provide Procedural Information to the Clients