Question 1

Which of the following obstacles is mentioned in the textbook as the most difficult for managers to handle?

Accepted Answer

The answer of Which of the following obstacles is mentioned...

Question 2

Organisational barriers that are among the most difficult obstacles for managers to handle include all of the following EXCEPT ________.

Accepted Answer

Incompetent employees can be addressed through hiring, training, coaching, and performance management. However, reluctance to shake up the status quo, security issues, and refusal to share information can be deeply ingrained in an organization's culture and require significant effort and strategic planning to overcome.

Question 3

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called quality.

Accepted Answer

This definition of quality is stated in the textbook.

Question 4

All of the following are capabilities that value chain partners must have for successful implementation of value chain management to take place EXCEPT ________.

Accepted Answer

The ability to attract additional investors is not a necessary capability for successful implementation of value chain management.

Question 5

All of the following are mentioned in the textbook as obstacles in managing the value chain EXCEPT ________.

Accepted Answer

Technology is not mentioned as an obstacle in managing the value chain in the textbook. However, people, cultural attitudes, required capabilities, and organisational barriers are all mentioned as potential obstacles.

Question 6

According to the textbook, 'how a product looks and feels' is a description of the aesthetics dimension of product quality.

Accepted Answer

The aesthetics dimension of product quality refers to how a product looks, feels, sounds, tastes, and/or smells.

Question 7

ISO 9000 is a series of international quality management standards established by the International Organisation for Standardisation, which sets uniform guidelines for processes to ensure that products conform to customer requirements.

Accepted Answer

ISO 9000 is a series of international quality management standards established by the International Organisation for Standardisation, which sets uniform guidelines for processes to ensure that products conform to customer requirements.

Question 8

The service quality dimension described as 'giving all customers similar experiences each time' is called consistency.

Accepted Answer

Consistency refers to providing uniform service quality to all customers each time they interact with a company or service provider. This helps to build trust and loyalty among customers as they come to expect a certain level of quality from the brand.

Question 9

ISO 9000 is a quality standard that establishes a goal of no more than 3.4 defects per million units or procedures.

Accepted Answer

ISO 9000 is a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements to be implemented to maintain an efficient quality system. The goal of no more than 3.4 defects per million units or procedures is associated with Six Sigma, not ISO 9000.

Question 10

All of the following are mentioned in the textbook as conclusions about how organisational process must change EXCEPT ________.

Accepted Answer

The textbook mentions the need for changes in hiring practices, collaborative functions, performance evaluation measures, and demand forecasting. However, it does not mention the need for hiring more employees with technical backgrounds specifically as a conclusion about how organizational process must change.

Question 11

The product quality dimension described as 'meeting operating specifications over some period of time' is called flexibility.

Accepted Answer

The answer of The product quality dimension described as 'meeting...

Question 12

Which of the following is NOT one of the three main human resource requirements for value chain management?

Accepted Answer

The three main human resource requirements for value chain management are flexible approaches to job design, an effective hiring process, and ongoing training. Positive discipline procedures are important for maintaining a productive work environment, but they are not considered one of the main requirements for value chain management.

Question 13

The Six Sigma standards have become the internationally recognised standard for evaluating and comparing companies in the global marketplace.

Accepted Answer

Six Sigma is a set of techniques and tools for process improvement, widely used in manufacturing and business processes, but it is not a standard for evaluating and comparing companies globally. Standards like ISO certifications are more commonly used for such comparisons.

Question 14

The importance of leadership to value chain management is plain and simple - successful value chain management ________.

Accepted Answer

The answer of The importance of leadership to value chain...

Question 15

According to the textbook, the two best-known quality goals are Six Sigma and Seven Beta.

Accepted Answer

The two best-known quality goals are Six Sigma and Total Quality Management (TQM), not Seven Beta.

Question 16

According to the textbook, ________ is the key description of job design in a value chain organisation.

Accepted Answer

The answer of According to the textbook, ________ is the...

Question 17

Accuracy is the service quality dimension described by 'performed correctly each time.'

Accepted Answer

Accuracy refers to the degree to which a service is performed correctly each time, without errors or mistakes.

Question 18

The training component as a human resource requirement for value chain management may include the following EXCEPT ________.

Accepted Answer

The other options all relate to improving value chain management and adding value, while cutting costs in training does not necessarily contribute to this goal.

Question 19

Proprietary company information that is critical to a company's efficient and effective functioning and competitiveness is called ________.

Accepted Answer

The answer of Proprietary company information that is critical to...

Question 20

Which of the following is NOT mentioned in the textbook as a cultural attitude that supports the successful implementation of value chain management?

Accepted Answer

Competition is not mentioned in the textbook as a cultural attitude that supports the successful implementation of value chain management. The other options, such as flexibility, openness, mutual respect, and collaborating, are all mentioned in the textbook as important cultural attitudes for successfully implementing value chain management.

Quiz 11: Managing Operations

Which of the following obstacles is mentioned in the textbook as the most difficult for managers to handle?

Organisational barriers that are among the most difficult obstacles for managers to handle include all of the following EXCEPT ________.

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called quality.

All of the following are capabilities that value chain partners must have for successful implementation of value chain management to take place EXCEPT ________.

All of the following are mentioned in the textbook as obstacles in managing the value chain EXCEPT ________.

According to the textbook, 'how a product looks and feels' is a description of the aesthetics dimension of product quality.

ISO 9000 is a series of international quality management standards established by the International Organisation for Standardisation, which sets uniform guidelines for processes to ensure that products conform to customer requirements.

The service quality dimension described as 'giving all customers similar experiences each time' is called consistency.

ISO 9000 is a quality standard that establishes a goal of no more than 3.4 defects per million units or procedures.

All of the following are mentioned in the textbook as conclusions about how organisational process must change EXCEPT ________.

The product quality dimension described as 'meeting operating specifications over some period of time' is called flexibility.

Which of the following is NOT one of the three main human resource requirements for value chain management?

The Six Sigma standards have become the internationally recognised standard for evaluating and comparing companies in the global marketplace.

The importance of leadership to value chain management is plain and simple - successful value chain management ________.

According to the textbook, the two best-known quality goals are Six Sigma and Seven Beta.

According to the textbook, ________ is the key description of job design in a value chain organisation.

Accuracy is the service quality dimension described by 'performed correctly each time.'

The training component as a human resource requirement for value chain management may include the following EXCEPT ________.

Proprietary company information that is critical to a company's efficient and effective functioning and competitiveness is called ________.

Which of the following is NOT mentioned in the textbook as a cultural attitude that supports the successful implementation of value chain management?