The cost of having customers wait has to be balanced with the cost of providing service capacity.

Question

Quizplus · Accepted Answer

This statement is true. Businesses must consider the tradeoff between the cost of having customers wait (such as lost sales or increased frustration) and the cost of providing additional service capacity (such as hiring more staff or investing in equipment). The goal is to find a balance that maximizes efficiency and customer satisfaction while minimizing costs.

The Cost of Having Customers Wait Has to Be Balanced