Having separate lines for customers that are heterogeneous (different needs)can reduce the variability of service times.

Name: Having separate lines for customers that are heterogeneous (different needs)can reduce the variability of service times.
Brand: Quizplus
Rating: 4.8 (36 reviews)

Question

Quizplus · Accepted Answer

When customers have different needs, it can lead to variability in service times. By having separate lines or queues for different types of customers, the variability can be reduced as each line can be optimized for the specific needs of that customer group.

Having Separate Lines for Customers That Are Heterogeneous (Different Needs)can