TQM expands the traditional view of quality which is looking only at the quality of the final product or service to looking at every aspect of an organization that affects quality and customer satisfaction.

Question

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TQM (Total Quality Management) aims to improve quality by involving every department and employee in the organization to focus on enhancing quality and customer satisfaction, rather than just the final product or service. Therefore, it expands beyond the traditional view of quality.

TQM Expands the Traditional View of Quality Which Is Looking