Total quality management attempts to involve everyone in an organization in the effort to improve quality.

Question

Quizplus · Accepted Answer

This is true. Total quality management (TQM) is a management approach that aims to involve all employees in improving quality and continuously meeting or exceeding customer expectations. It is not just limited to the quality control department or management, but rather involves everyone in the organization from top-level executives to front-line employees in improving processes, products, and services.

Total Quality Management Attempts to Involve Everyone in an Organization