Operations management involves both system design and planning/control decisions.
Correct Answer:
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Q9: Operations, marketing, and finance function independently of
Q10: System design decisions have very little impact
Q11: Managing inventory levels is considered a planning/control
Q12: Service often requires a higher labour content,whereas
Q14: Value-added refers to the cost of the
Q16: Effectiveness refers to achieving intended goals whereas
Q17: Measurement of productivity in service is more
Q18: A basic difference between manufacturing and service
Q19: Storing an item earlier than the scheduled
Q20: Operations managers are responsible for managing activities
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