A basic difference between manufacturing and service organizations is that services are action-oriented and manufacturing is goods-oriented.
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Q9: Operations, marketing, and finance function independently of
Q14: Value-added refers to the cost of the
Q15: Operations management involves both system design and
Q16: Effectiveness refers to achieving intended goals whereas
Q17: Measurement of productivity in service is more
Q19: Storing an item earlier than the scheduled
Q20: Operations managers are responsible for managing activities
Q21: It is essential to use the systems
Q22: The operations manager has the ultimate responsibility
Q23: Operations managers,who usually use quantitative approaches,have no
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