The comment card that is often found on the tables at a Wendy's fast-food restaurant asks about the customer's perceptions of the quality of the food,its cleanliness and the friendliness of the employees.These questions are focusing on _____ in Wendy's balanced performance scorecard.

Question

Quizplus · Accepted Answer

The questions on the comment card focus on the customer's perceptions of the food quality, cleanliness, and employee friendliness, which are all customer perceptual measures in Wendy's balanced performance scorecard. These measures help Wendy's understand how their customers perceive their performance in these areas and make improvements if necessary.

The Comment Card That Is Often Found on the Tables