Service providers sometimes need to tell customers that services have been performed for them. To get credit for their actions, service providers need to reinforce their actions with appropriate communication about their accomplishment of the service. Services for which customers must be told that the service has been performed have which of the following characteristics?

Question

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Services that need to be communicated to customers as having been performed are typically those that are invisible, meaning that customers cannot physically observe that the service has been carried out without being told. This is because the service may involve backend operations or may produce intangible results that are not immediately apparent to the customer.

Service Providers Sometimes Need to Tell Customers That Services Have