When Sarah opened her savings and checking accounts at First National Bank of Chicago, she was given a brochure entitled "How to Lose Wait" that gave her advice on how to avoid delays at the bank and listed her branch's busiest and slowest times. By giving Sarah the "How to Lose Wait" brochure, First National Bank of Chicago is:

Question

Quizplus · Accepted Answer

First National Bank of Chicago is providing Sarah with information that can help her avoid delays and improve her banking experience. This is an example of improving customer education.

When Sarah Opened Her Savings and Checking Accounts at First