AT&T Universal Card Services (USC) gives its employees the right to grant credit lines to customers and adjust customers' bills without management approval. By giving its employees the authority to make decisions that will benefit its customers, USC is:

Question

Quizplus · Accepted Answer

By giving employees the freedom to make decisions that benefit customers, USC is empowering its employees. This can lead to increased job satisfaction and better customer service.

AT&T Universal Card Services (USC) Gives Its Employees the Right