Adam was working late in his hotel room when the light bulb in the lamp at his desk burned out. He called the front desk and asked for a replacement bulb. The desk manager told Adam that a new one would be provided tomorrow morning and that he did not have the key to the stockroom. Adam tried to explain how much he needed the light to finish his sales report, but the manager was polite but adamant that he could not help. This is an example of:
A) Functional unfairness
B) Procedural unfairness
C) Interactional unfairness
D) Service inequity
E) Situational unfairness

Question

Quizplus · Accepted Answer

This situation is an example of procedural unfairness, as the policies or procedures in place (in this case, the manager not having access to the stockroom) prevented Adam from receiving the service he needed in a timely manner.

Adam Was Working Late in His Hotel Room When the Light