Which of the following is NOT an example of a commonly used service recovery strategy?
A) Learn from recovery experience
B) Act quickly
C) Encourage and track complaints
D) Implement the service paradox
E) Learn from lost customers

Question

Quizplus · Accepted Answer

Implementing the service paradox is not a commonly used service recovery strategy. The other options (A, B, C, E) are all commonly used strategies, such as learning from recovery experience, acting quickly to resolve the issue, encouraging and tracking complaints to improve service, and learning from lost customers to make improvements. The service paradox refers to intentionally exceeding customer expectations to create a positive surprise effect, but it is not typically used as a service recovery strategy.

Which of the Following Is NOT an Example of a Commonly