According to the 80/20 rule:
A) Only 80 percent of a company's customers deserve good service
B) 20 percent of a company's customers produce 80 percent of the company's profit
C) 20 percent of a company's customers should be classified as defect-prone
D) Only 80 percent of a company's customers will be affected by service encounters
E) 20 percent of a company's customers will require little or no service

Question

Quizplus · Accepted Answer

The 80/20 rule, also known as the Pareto Principle, states that 20 percent of a company's customers produce 80 percent of the company's profit. This means that focusing on satisfying and retaining this valuable 20 percent can have a significant impact on a company's success.

According to the 80/20 Rule