The growth of e-tailing has led to the identification of four core dimensions that consumers use to evaluate Web sites. They are:
A) Efficiency, fulfillment, reliability and privacy
B) Responsiveness, reliability, assurance and empathy
C) Context, content, community and connectivity
D) Content, reliability, privacy and download speed
E) Efficiency, effectiveness, maneuverability and attractiveness

Question

Quizplus · Accepted Answer

The four dimensions identified in choice A (Efficiency, fulfillment, reliability, and privacy) are the most commonly used by consumers to evaluate e-commerce websites. Efficiency refers to the ease of searching and navigating the website, fulfillment refers to the ability to complete a purchase and receive the goods/services, reliability refers to the accuracy of information and consistency of service, and privacy refers to the security of personal and payment information.

The Growth of E-Tailing Has Led to the Identification of Four