A service encounter that occurs without any direct human contact is a(n) _____ encounter.
A) Remote
B) Phone
C) Detached
D) Public
E) Impersonal

Name: A service encounter that occurs without any direct human contact is a(n) _____ encounter. A) Remote B) Phone C) Detached D) Public E) Impersonal
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Question

Quizplus · Accepted Answer

A remote encounter refers to any service encounter that happens without any direct human contact, such as through a website or an automated phone system.

A Service Encounter That Occurs Without Any Direct Human Contact