Credit card companies have raised customer _____ for service performance by offering lower interest rates, longer grace periods before paying, frequent flyer miles, no annual fees, rebates, discounts, prizes and merchandise.
A) Perceptions
B) Prospects
C) Objectives
D) Goals
E) Expectations
Correct Answer:
Verified
Q5: Last week, Ramona bought a 6-month membership
Q6: Hildy's children are giving her a weekend
Q7: Consumers have a _ zone of tolerance
Q8: Consumers have _ desired service levels and
Q9: The weekend cruise cost Hal Roux $800
Q12: Lynette said all she expected from the
Q13: As the date of her baby's birth
Q14: The extent to which customers recognize and
Q15: _ service is the level of service
Q15: Leonard has been commuting to New York
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