The weekend cruise cost Hal Roux $800 dollars. Before leaving on the cruise, Roux told his neighbor, "With the money this trip is costing me, the food better be good and plentiful". What kind of expectations did Roux have?
A) Tolerable
B) Normative
C) Conventional
D) Functional
E) Ego-based
Correct Answer:
Verified
Q5: Last week, Ramona bought a 6-month membership
Q5: Customer _ are beliefs about service delivery
Q6: Hildy's children are giving her a weekend
Q7: Consumers have a _ zone of tolerance
Q8: Consumers have _ desired service levels and
Q10: Credit card companies have raised customer _
Q12: Lynette said all she expected from the
Q13: As the date of her baby's birth
Q14: The extent to which customers recognize and
Q15: _ service is the level of service
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