The characteristic of a service that has the greatest impact on the ability to define,measure and control service quality is:
A) degree of tangibility.
B) nature of the demand.
C) monetary value of the service.
D) degree of repetitiveness.
E) direction of the service.
Correct Answer:
Verified
Q1: An example of an external failure cost
Q2: ISO 9001: 2015:
A)provides common quality standards across
Q4: The match between a commercially available material,good
Q5: A sampling technique that is based on
Q6: Quality improvement programs for goods are initiated
Q7: Supply may contribute to the containment of
Q8: Lean quality management philosophy is based on:
A)maximizing
Q9: Quality control in services is:
A)more difficult for
Q10: The best type of inspection to use
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