Quality control in services is:
A)more difficult for standardized services delivered by low-skilled workers.
B)performed exactly the same for small,medium,and large service providers.
C)more difficult for customized services delivered by highly skilled workers.
D)especially difficult if the service is a combination of tangible and intangible.
E)most easily done on the buyer's premises after the service is delivered.

Question

Quizplus · Accepted Answer

Quality control in customized services delivered by highly skilled workers is more difficult because each service is unique and requires a tailored approach. There are no standardized processes that can be easily measured and controlled. Additionally, highly skilled workers may have varying levels of expertise and may approach tasks differently, making it challenging to maintain consistency in quality.

Quality Control in Services Is