Question 1

Joseph Han has just spent two hours going over quality reports to determine whether his department is meeting quality standards he set for the current month.Joseph's efforts are part of the ___________ function of management.

Accepted Answer

Joseph's efforts to review quality reports and ensure that his department is meeting quality standards is part of the controlling function of management. The controlling function involves measuring performance, comparing it with established standards, and taking corrective actions as needed.

Question 2

Which of the following processes is ongoing throughout the year?

Accepted Answer

Controlling is an ongoing process that occurs throughout the year to ensure that plans are being implemented effectively and efficiently.

Question 3

Carl Rix started his own restaurant supply company three years ago.Until recently,he has never really concerned himself with establishing a formal control system.Now,however,he has experienced some financial problems and is concerned that his company may not be operating as efficiently as it should.He has decided that a formal control system is needed.The first step Carl should take to set up a control system is to:

Accepted Answer

The first step Carl should take to set up a control system is to devise a set of clear performance standards. This will help him to establish expectations for his employees and measure their performance against those expectations. Drawing up a formal organization chart or designing an accident report form can come later in the process, but setting clear performance standards is the most important first step. Talking to his banker to set financial goals may also be important, but it is not related to establishing a control system.

Question 4

____________ is concerned with finding the right information and making that information accessible and understood by everyone in an organization.

Accepted Answer

Knowledge management is concerned with identifying, capturing, evaluating, retrieving, and sharing all of an organization's information assets. The goal is to make sure that everyone in the organization has access to the right information when they need it, in a format they can understand. Mission management is focused on setting and achieving specific goals, data management deals with organizing and maintaining data, and auditing involves reviewing and evaluating an organization's financial records and processes.

Question 5

Which of the following is the best performance standard?

Accepted Answer

The performance standard in option B is specific, measurable, achievable, relevant, and time-bound (SMART), making it the best option. Option A is not specific, option C may not be achievable or relevant, and option D is not specific or measurable.

Question 6

_____________ means giving employees the authority and responsibility to respond quickly to customer requests.

Accepted Answer

Empowerment refers to giving employees the authority and responsibility to respond quickly to customer requests. A is restructuring, which refers to the process of reorganizing a business structure. B is delineating, which means to describe or outline something precisely. D is intrapreneuring, which refers to the practice of promoting entrepreneurial development within a company. None of the other choices are a suitable match for the given definition.

Question 7

Hildy is a sales representative for the Hipner Company.In her job,she frequently relies on the marketing department to provide her with information and materials.When using customer satisfaction to judge the success of their company,Hipner's managers should:

Accepted Answer

Hildy may be an internal customer since she relies on the marketing department to provide her with information and materials. Therefore, her satisfaction should be taken into account when judging customer satisfaction.

Question 8

The weakest link in the control process tends to be:

Accepted Answer

Setting clear and appropriate standards is often the weakest link because if standards are not well-defined or realistic, the entire control process can be compromised.

Question 9

The first step in controlling consists of:

Accepted Answer

Setting clear performance standards is the first step in controlling, as it provides a basis for measuring and evaluating performance. Issuing orders and explaining routines, establishing a clear chain of command, and assigning workers to perform specific tasks may all be part of the overall control process, but they are not necessarily the first step.

Question 10

Which of the following often form the foundations of a firm's control system?

Accepted Answer

Accounting and finance are crucial components of a company's control system, as they help track financial performance, identify areas of improvement, and establish financial goals and budgets. Marketing and production, human resources and finance, and computing and production may also play important roles in a company's operations, but they may not necessarily form the foundations of its control system.

Question 11

Which of the following statements about leadership styles is most accurate?

Accepted Answer

Effective managers recognize that different situations and different employees may require different leadership styles. A manager who can adapt their leadership style to fit the needs of their team will likely be more successful in motivating and guiding their employees. It is important for managers to have a variety of leadership styles in their toolbox, including autocratic, democratic, and laissez-faire.

Question 12

What are the qualities for a successful manager in the coming years?

Accepted Answer

The answer of What are the qualities for a successful...

Question 13

When establishing criteria to measure the success of a business,managers should:

Accepted Answer

Managers should recognize the importance of both financial measures and the satisfaction of internal and external customers to ensure comprehensive success.

Question 14

The first step in developing a knowledge management system is to:

Accepted Answer

The first step in developing a knowledge management system is to determine what knowledge is most important to the organization. This requires a thorough understanding of the organization's goals and objectives, as well as the information needs of employees, customers, and other stakeholders. Only then can the organization begin to develop a strategy for acquiring, storing, and sharing knowledge in a way that supports its mission and vision.

Question 15

Ralph Bowley is a first-line manager for the Mizzill Corporation.Although Mizzill has been a fairly traditional company in the past,its top management recently decided to make greater use of empowerment.As this new approach is implemented,Ralph is likely to find that he:

Accepted Answer

Empowerment involves giving more decision-making power and autonomy to teams and individuals. As a first-line manager, Ralph will need to shift his focus from giving detailed instructions and being a boss to supporting and coaching his team members, providing guidance and advice when needed, and working alongside them as a team player. This will require a more collaborative and supportive leadership style, rather than a directive one. Being isolated from his subordinates is not a necessary outcome of empowerment, as a good manager should still be involved in guiding and supporting their team members.

Question 16

In order for standards to be useful in the controlling process,they must have certain characteristics.One of these characteristics is that they must be:

Accepted Answer

Standards must be attainable or achievable, meaning they should be realistic and can be met by the organization. If the standards are unattainable or too difficult, they will not motivate employees and could hinder performance. Thus, D is the correct answer. A, B, and C are not desirable characteristics for standards. Standards should be specific, not nonspecific. Redundancy in standards could lead to confusion and ambiguity. While standards should align with the mission statement, it is not a necessary characteristic for them to be useful in the controlling process.

Question 17

______________ are units within an organization that receive services from other units within the organization.

Accepted Answer

Internal customers are units or departments within an organization that receive services or products from other units or departments within the same organization. These units are considered customers because they rely on the services provided by other units to carry out their own functions effectively.

Question 18

As firms make greater use of empowerment,managers will find that they:

Accepted Answer

Empowerment involves giving employees more autonomy and decision-making power. As a result, managers may need to shift from a traditional “boss” mentality to that of a coach or counselor who supports and guides their team members rather than directing them. Close supervision and detailed instructions may not be necessary if the team is properly empowered and trained.

Question 19

As a middle manager for her firm,Tori is very involved with controlling.She has just finished comparing results to standards in the control process.Tori's next step should be to:

Accepted Answer

After comparing the results to standards in the control process, Tori's next step should be to communicate the results and deviations to the employees involved. This will help to identify areas where improvements can be made and ensure that everyone is aware of what needs to be done to meet the standards. Monitoring and recording actual performance and setting up contingency plans can come after this step. Establishing discipline committees to decide on dismissals is not necessary at this stage and may be considered a last resort.

Question 20

__________ is the term used to describe giving workers the education and tools they need to assume additional decision-making powers.

Accepted Answer

Empowering is the term used to describe giving workers the education and tools they need to assume additional decision-making powers. This allows employees to take on more responsibility and have a greater impact on the organization.

Quiz 8: Management and Leadership