A ________ is a method of interaction with a customer, such as telephone or customer service desk.
A) point of presence
B) touch point
C) sales point
D) client channel

Question

Quizplus · Accepted Answer

A touch point is a specific method or point of interaction between a customer and a business, such as a phone call or in-person interaction at a customer service desk. The other options do not accurately describe this concept.

A ________ Is a Method of Interaction with a Customer