Customer service modules in CRM systems provide tools for
A) assigning and managing customer service requests.
B) capturing prospect and customer data.
C) identifying profitable and unprofitable customers.
D) managing sales prospect and contact information.

Question

Quizplus · Accepted Answer

Customer service modules in CRM systems specifically provide tools for assigning and managing customer service requests. While capturing prospect and customer data, identifying profitable and unprofitable customers, and managing sales prospect and contact information are important functions in CRM systems, they are usually handled by other modules within the system.

Customer Service Modules in CRM Systems Provide Tools for