SFA modules in CRM systems would provide tools for
A) assigning and managing customer service requests.
B) capturing prospect and customer data.
C) identifying profitable and unprofitable customers.
D) managing sales prospect and contact information.

Question

Quizplus · Accepted Answer

SFA (Sales Force Automation) modules in CRM systems focus on automating sales tasks, which includes managing sales prospects and contact information.

SFA Modules in CRM Systems Would Provide Tools for