Which of the following statements about providing customers with service quality is true?

Question

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Providing customers with service quality can lead to increased customer satisfaction, which is linked to increased purchases and customer loyalty. Therefore, it is important to focus on service quality with all customers in order to attract and retain them. However, it is not necessary or feasible to provide exactly the same level of service to all customers, as customer needs and expectations may differ. A targeted services marketing strategy that takes into account different customer segments and their specific needs may be more effective. Additionally, not all customers may be profitable in the long run, so it is important to consider the potential value and profitability of different customer segments when developing service quality strategies.

Which of the Following Statements About Providing Customers with Service