The Net Promoter Score is based on the idea that word-of-mouth communication,rather than any of the other metric,is the best predictor of growth and financial performance.
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Q37: The key drivers of service quality,customer retention
Q38: Many companies do not identify and act
Q39: The _ metric is obtained by summing
Q40: Which type of promotion has more credibility
Q41: Share of wallet is the percentage of
Q43: Attracting a new customer is five times
Q44: Consumers believe that advertisements in publications like
Q45: From the inception of service quality,managers had
Q46: Service encounters are among the key drivers
Q47: The Net Promoter Score is based on
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