The Net Promoter Score is based on just one survey question.
Correct Answer:
Verified
Q42: The Net Promoter Score is based on
Q43: Attracting a new customer is five times
Q44: Consumers believe that advertisements in publications like
Q45: From the inception of service quality,managers had
Q46: Service encounters are among the key drivers
Q48: Companies sometimes aim too high in setting
Q49: Evidence shows that customer perceptions of quality
Q50: Service quality,like advertising,has a cumulative effect on
Q51: Research by TARP Worldwide,Inc.found that only 7
Q52: The Net Promoter Score is embraced by
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