Rangu read in the newspaper that he could receive a free month's cable television service if he would agree to use the service for two years.The ad had no other stated restrictions and appeared to apply to the entire county in which Jackson lived.When Rangu went by the cable television office,the salesperson there told Rangu that his area of the community was not eligible for the free month offer.If he wanted cable,he had to pay $400 to have the cable service brought to his house.Rangu experienced a problem with:

Question

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The marketing communication in the newspaper ad did not align with the salesperson's communication at the office, indicating a lack of integration in the communication strategy. This misalignment led to a false promise or expectation from the customer, causing a problem for Rangu.

Rangu Read in the Newspaper That He Could Receive a Free