While being trained at Disney University in Orlando,Florida,Disney employees are told they are not just employees but pivotal "cast members" in a "show." From street sweepers to monorail pilots,each cast member must go out of his or her way to make the resort seem unreal.No matter how tired employees are or how deeply guests may try their patience,employees must never lose composure._______ labor is required of Disney employees to always maintain composure.

Question

Quizplus · Accepted Answer

Maintaining composure requires emotional labor, as employees must regulate their emotions to create a positive experience for guests.

While Being Trained at Disney University in Orlando,Florida,Disney Employees Are