All of the following are service inclination skills EXCEPT:
A) Clerical speed and accuracy
B) Social sensitivity
C) Helpfulness
D) Courtesy
E) Thoughtfulness
Correct Answer:
Verified
Q18: There is a sign next to the
Q19: According to the service profit chain:
A) There
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Q24: Service employees who depend on tips or
Q25: The frontline service employees are referred to
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Q27: During two-day orientation and extensive on-the-job training,each
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