Leonard has been commuting to New York City on the Long Island Railroad for 10 years.Every morning he takes the 7:00 a.m.train that is scheduled to arrive in New York at 8:15 a.m.from Huntington,a suburb of New York.Although Leonard would like the train to arrive in New York on time,he knows from his experience as a commuter that it is more likely the train will be 5 minutes late.Leonard's expectation that his train will be 5 minutes late reflects his _________ level of service for the Long Island Railroad.
A) Desired
B) Adequate
C) Transactional
D) Functional
E) Available

Question

Quizplus · Accepted Answer

Leonard's expectation that the train will be 5 minutes late is not his desired level of service (A) but rather the level of service that he considers adequate. It is also not a transactional (C) or functional (D) level of service. Finally, available (E) does not apply in this context. Therefore, the best choice is B.

Leonard Has Been Commuting to New York City on the Long