When Joan woke up this morning,she felt terrible.She had a headache,sore throat and upset stomach.She called her doctor's office,explained her condition to the receptionist and asked if she could make an appointment to see the doctor as soon as possible that day since she was going on vacation tomorrow.Joan desired expectation to see her doctor the same day she became sick resulted from a(n):
A) Personal need
B) Personal service philosophy
C) Derived service expectation
D) Perceived service alternative
E) Adequate service expectation

Question

Quizplus · Accepted Answer

Joan's desire to see her doctor the same day she became sick is driven by her personal need to feel better, especially since she is going on vacation the next day.

When Joan Woke Up This Morning,she Felt Terrible