Provider _____ is the discrepancy between the development of customer-driven service standards and actual service performance by company employees.
A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4

Question

Quizplus · Accepted Answer

Provider Gap 3 refers to the difference between the service quality specifications or standards set by the company and the actual service delivered by its employees. This gap can occur due to a variety of reasons such as lack of workforce, insufficient training, or failure to match performance to standards.

Provider _____ Is the Discrepancy Between the Development of Customer-Driven