In India,weddings are timed to occur when Venus is in the ascendant and Jupiter is strong.This day is deemed lucky.In 2005,almost 15,000 couples in New Delhi had their wedding on December 25,the day astrologers announced would be the best day for a wedding.It is very likely that wedding planners in New Delhi have difficulty narrowing provider ______ of the gaps model of service quality due to their inability to match supply and demand.
A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4

Question

Quizplus · Accepted Answer

Gap 3 of the gaps model of service quality refers to the difference between service quality specifications and the service actually delivered. In this scenario, the challenge for wedding planners in New Delhi to match the high demand for weddings on a specific auspicious day with the available supply (venues, caterers, etc.) illustrates difficulties in delivering the promised service quality due to capacity constraints, which is characteristic of Gap 3.

In India,weddings Are Timed to Occur When Venus Is in the Ascendant