Which of the following statements has been suggested as a plausible explanation for the customer perception that service quality is declining?
A) Increasing use of technology is perceived by many customers as less service because there is no human interaction
B) Companies provide unclear tactics for customers to follow when dealing with service providers
C) Delivering consistent,high-quality service becomes routine
D) Customers have no concept of what conditions produce to quality service
E) Too many talented employees are left mired in front-end jobs that do not challenge them

Question

Quizplus · Accepted Answer

Increasing use of technology has led to less human interaction, which customers perceive as lower service quality.

Which of the Following Statements Has Been Suggested as a Plausible