_____ salespeople are self-confident and positive,and they maintain the proper perspective by being responsive to customer needs.
A) Impersonal
B) Apathetic
C) Submissive
D) Assertive
E) Aggressive

Question

Quizplus · Accepted Answer

Assertive salespeople are self-confident and positive, but they also listen to and respect customer needs, which allows them to maintain the proper perspective. Impersonal, apathetic, and submissive salespeople may not be effective in building relationships with customers, and aggressive salespeople can turn customers off with their pushy approach.

_____ Salespeople Are Self-Confident and Positive,and They Maintain the Proper